From clazh.com
I moved to Media Temple hosting 4 days back, yesterday night I moved again to BlueHost. While using mediatemple web hosting, My Site has been horribly slow and constantly down for 2 full days and the average response time for the site was more than 8 secs (ideally it shouldn’t cross 1 sec). While the initial experience with MediaTemple was good i.e. buying and setting things up. The support later turned out to be very slow and poor, MediaTemple as professional web hosting provider doesn’t have a 24X7 support, since I am an international customer they took more than 24 hours to reply to any of my questions.
The other webhost is Bluehost. BlueHost was a refreshing change I clicked on the Live Chat button on the main page and was immediately connected with a sales person who clarified some of my doubts later I again used Live Chat to get help configuring the MX records since I use Google Apps to maintain my Email.
Overall, MediaTemple hosting experience has been a bad one for me. For the high cost of hosting it is not worth it. Though they themselves admitted that they were overwhelmed with support questions and hence replies were being delayed. But what I cant understand is why they can’t have a 24X7 support like dreamhost or live chat support like bluehost and the ability to mark support questions as High, Critical, medium etc.The only positive part was they were very professional in handling the issues and immediately refunded my money back.
Hey paul I been monitoring your site (MediaTemple) and a few others (bluehost, dreamhost, etc) using moitor.us and various other tools. I found your response time(MT Grid) a bit slow. I eliminated sites hosted on dedicated accounts. I found that people hosted on bluehost seemed to have much better response time. I will do a write up shortly when I get back home from office. what are your thoughts on this?
So why did I still go for MediaTemple? Well to be frank I am got sucker into the Grid hosting marketing, everyone seemed to be telling how good they were and able to handle the DIGG effect etc. (heck dreamhost handled the DIGG effect for me without a glitch) I now realised that MT grid server is nothing but a marketing bluff.
MediaTemple Bad Reviews from Macrumors Forum:
I am thinking about getting a (dv) from MediaTemple.
What do you think of them?
had Media Temple. Found MediaTemple bad, to be overrated and extremely unreliable. I no longer deal with oversold hosts like MediaTemple and now use medialayer.net for hosting.
I use MediaTemple now for a variety of small business and personal websites. Great service, decent product.
Worth the money, but you’re not paying all that much.
Can’t vouch for the dedicated server accounts, but we’re on the grid server on MediaTemple and it’s a nightmare (latency, downtime, easily overwhelmed servers). We’re leaving MediaTemple hosting at our organization for this and many other reasons – including horrific customer service, and a tech support department that blames you first and then makes half-assed attempts at fixing problems.